Privacy Policy

Privacy Policy

Introduction

Welcome to https://customer-focused-auto-repair.collision-talk.com (hereafter referred to as “the Company,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and disclosure of information in alignment with international data protection regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCUT Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

  • Our official website at https://customer-focused-auto-repair.collision-talk.com
  • Any applications or services offered through our platform
  • Interactions on social media platforms linked to our website
  • Communications initiated by us, such as emails, phone calls, and text messages

Important Note: This policy does not extend to third-party websites, applications, or services accessible via links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users who:

  1. Utilize our applications, software, or services as authorized users.
  2. Visit our websites linked to this policy.
  3. Engage with us through communications, including newsletters and promotional materials.

Personal Data Collection

We collect various categories of personal data, which can include:

  • Account Information: Details related to your user account creation and maintenance.
  • Payment Information: Data required for processing transactions, such as cardholder name, payment amount, and expiration dates.
  • Financial Information: This may include bank account details or other financial records for billing purposes.
  • Purchase Information: Details about products or services you have purchased from us.
  • Mobile Device Identifiers: Unique device identifiers that can be used to recognize your mobile device.
  • Location Data: Information about your geographical location, often obtained through GPS technology.
  • Feedback and Reviews: Comments, suggestions, and ratings provided by users.
  • Social Media Information: Details from your social media profiles when you interact with our content or share it.
  • Product Information: Any data you provide while exploring or purchasing products on our site.

We collect this information through direct user input, interactions with our platform, and the use of automated technologies, such as cookies and tracking pixels. Additionally, we may receive personal data from third parties who assist us in providing services, subject to their privacy policies.

Cookies

We employ cookies to enhance your experience on our website and for analytics purposes:

  • Strictly Necessary Cookies: These are essential for the basic functionality of our site, ensuring secure login and navigation.
  • Preference Cookies: Used to remember user preferences, such as language settings or content formatting.
  • Analytics Cookies: Track visitor behavior to improve our services, personalize content, and measure the effectiveness of our website.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected. When we no longer require this data to provide services or comply with legal obligations, we securely delete or anonymize it. Our retention periods are in line with applicable data protection regulations.

Security Measures

The security of your personal data is paramount to us. We implement robust organizational and technical safeguards to protect information from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We use encryption for data at rest and in transit to ensure secure communication.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  • Access Controls: Our systems have access controls to limit data access to authorized personnel only.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data in error, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The ability to correct inaccurate or incomplete information.
  • Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data.
  • Restriction: Limiting the processing of your data under specific conditions.
  • Portability: Receiving your personal data in a structured, commonly used format.
  • Objection: Objecting to the processing of your data for legitimate interests.
  • Non-Discrimination: The right to be free from discrimination when exercising your data rights.

To exercise these rights or to file appeals/complaints regarding data handling, please contact our Privacy Team using the details provided below. We will respond to your requests in accordance with applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it regularly.

Contact Information

For any questions regarding privacy, data requests, unsubscribe requests, or to exercise your rights, please contact us: